Another question I’ve got quite often is why my iPhone is not ringing? Usually having missed calls, especially from clients, when you know you did not set your phone this way, makes people quite upset. Today I’ve got this question from my friend Robert, so let’s take a look at why your iPhone is not ringing.
As always, before taking any further steps, make sure your iPhone is up-to-date and all your apps are updated as well.
First, to be sure that isn’t something that stopped in the operating system we should force restart (hold the Home and Sleep/Wake buttons at the same time for at least 10 seconds) the iPhone and if it’s still not ringing, follow the next steps.
1. Check the silent switch
I know, it’s the obvious thing to look for, but make sure you did not turned on the silent switch. When the silent switch is on you’ll see a red color on the switch. Quite often I forget my silent switch on.
2. Do Not Disturb mode should be off
Since iOS 7 if you swipe up from the bottom of your phone a “command center” will be available to you and from here it’s quite easy to turn on the Do Not Disturmb mode. Swipe up from the bottom of your iPhone and make sure that this option is off (the moon icon should be grayed out).
You might also have this option set to automatically turn on between specific hours. To see what is set up go to Settings – Do Not Disturb and make the necessary changes if needed. You can set the Do Not Disturb option scheduled between 10 PM and 7 AM (for example) but allow calls from favorites. This I find a very neat option.
3. Check the Headphone Jack
Yup, this might be a headphone jack problem if you are not using an iPhone 7 or newer version, you know, because you don’t have one. The headphone jack might be full of junk (stuff from your pocked) and your iPhone may think that a headphone is connected to it. It will try to silence your phone speaker and send the data to your nonexistent headphone. Of course it will not ring.
Try using a source of light to have a look of what’s inside your headphone jack and get it out. Do not use anything that conducts electricity! Try using a good old toothpick and be really careful! You don’t wanna have stuck a broken piece of toothpick in your headphone jack.
4. Ringer Sound
If none of the above is causing the problem and we’ve eliminated them as a potential issue, let’s take a look into Settings – Sounds and drag the Ringer And Alerts slider to turn the volume up. If you do not hear any ringing sound at this point, think about having your iPhone fixed in a service center because there’s a high chance that this is a hardware problem.
Extra steps, just in case
- Turn of the Bluetooth and check the sound again (rarely this can be the issue).
- Clean the charging port (with a soft brush or a toothpick) as some pins may be accidentally connected.
Let us know what was the issue in your case.